Terms of Service

1.1 These Terms of Service (“Terms”) form a legally binding contract between you (“you”, “User”) and East West Global Technology LLC (operating as MileMarketplace) governing your access to and use of the website, applications, and services available at milemarketplace.com (collectively, the “Platform”).

1.2 By accessing, registering for, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Platform.

1.3 You agree to electronic delivery of these Terms and all notices, and that electronic acceptance (clicking “I agree”, creating an account, or continuing to use the Platform) has the same legal effect as a handwritten signature.

2.1 You must be at least eighteen (18) years old and have the legal capacity to enter into a binding contract.

2.2 You represent that you are not located in, and are not a national or resident of, any country or on any list that would make your use of the Platform unlawful, and that you are not barred from using the Platform under any applicable law.

2.3 You may use the Platform only in compliance with these Terms and all applicable laws. We may refuse, suspend, or terminate access to anyone, at any time, in our sole discretion.

3.1 MileMarketplacesells airline miles, loyalty points, and award tickets or bookings (each a “Transaction”) to you (“you”, “Customer”, “User”). We may source the miles and bookings we sell from a network of independent suppliers (“Suppliers”), but you purchase from MileMarketplace: we are your counterparty for the sale. The Platform also provides supporting tools, including listings, messaging, and secure payment processing operated by a third-party payment provider.

3.2 Suppliers sell to us, not to you. Members who list miles or provide award bookings through the Platform sell them to MileMarketplace; you do not form a contract with a Supplier. MileMarketplace is not a travel agent, tour operator, airline, hotel, or loyalty program, and does not itself issue any loyalty currency or operate any award program.

3.3 We describe the miles, prices, and bookings we offer in good faith, but we do not guarantee — and you should not assume — that any airline, hotel, or Loyalty Program will honor any booking, transfer, or balance. Availability and pricing may change before an order is completed. Your acquisition of miles or bookings is subject to the assumption of risk in Section 5.

3.4 We have no obligation to monitor every order but may do so. Nothing on the Platform constitutes legal, tax, travel, or financial advice.

4.1 You must provide accurate, current, and complete information and keep it updated. You are responsible for all activity under your account and for maintaining the confidentiality of your credentials.

4.2 You must notify us immediately of any unauthorized use. We are not liable for any loss arising from unauthorized account use.

4.3 We may require identity verification (KYC) at any time and may withhold access to funds or features pending verification.

5.1 Third-party rules are outside our control. Miles, points, award tickets, reservations, and loyalty accounts are subject to the separate terms, conditions, and program rules of the relevant airlines, hotels, credit-card issuers, and loyalty programs (each a “Loyalty Program”). Many Loyalty Programs restrict or prohibit the sale, purchase, barter, or transfer-for-value of their currency or award bookings.

5.2 You bear all such risk. You acknowledge and agree that:

• (a) a Loyalty Program may, at its discretion, cancel, void, or refuse to honor a booking; suspend, close, or confiscate the balance of a loyalty account; deny boarding; impose fees; or take other action against any User in connection with a Transaction;
• (b) MileMarketplace makes no representation or warranty that any Transaction complies with, or will be honored under, any Loyalty Program's rules or any law applicable to you;
• (c) you are solely responsible for reviewing and complying with all applicable Loyalty Program terms and all applicable laws before entering into any Transaction; and
• (d) you assume all risk arising from a Loyalty Program's action or inaction, and you will have no claim against MileMarketplace in respect of any such action or inaction.

5.3 No agency or authority. Nothing on the Platform creates any relationship between MileMarketplace and any Loyalty Program, and we do not act on behalf of, and are not authorized or endorsed by, any Loyalty Program.

6.1 By using the Platform, each User represents and warrants on a continuing basis that:

• (a) all information they provide is true, accurate, and not misleading;
• (b) a Supplier has the lawful right to provide the miles or bookings they offer to MileMarketplace, and that doing so does not breach any contract, law, or third-party right of which they are aware;
• (c) they will not use the Platform for any unlawful, fraudulent, or deceptive purpose; and
• (d) they will comply with all applicable export, sanctions, anti-money-laundering, consumer-protection, and tax laws.

6.2 Each User is solely responsible for determining and paying any taxes that apply to their Transactions.

7.1 Suppliers are responsible for the accuracy and lawfulness of the miles and bookings they provide to us. We describe what we sell in good faith; you are responsible for reviewing the listing, price, and the applicable Loyalty Program rules before purchasing.

7.2 Payment processing is provided by a third-party payment provider (PayPal) (“Payment Provider”), subject to the Payment Provider's own terms. When you complete an order payment, the applicable provider charges you directly at checkout. By transacting, you authorize the Payment Provider and us to process payments, fees, payouts, refunds, reversals, and chargebacks. Eligible refunds are handled under our Refund Policy.

7.3 We do not guarantee any outcome or that any Loyalty Program will honor a booking, transfer, or balance (see Section 5). You purchase from MileMarketplace; payment is charged directly at checkout by our Payment Provider. If we cannot deliver as described, eligible refunds are available under our Refund Policy.

7.4 We may decline, cancel, or reverse any Transaction where we reasonably suspect fraud, a chargeback, a legal or Loyalty Program issue, a breach of these Terms, or a risk to any party or to us.

7.5 You are responsible for all chargebacks, reversals, and related costs caused by you, and you authorize us to recover such amounts from you.

8.1 We may charge fees for use of the Platform, displayed before you incur them. Fees are non-refundable except as expressly stated or required by mandatory law. We may change fees prospectively on notice.

8.2 Payment Providers may charge their own fees. You are responsible for those.

You agree not to, and not to permit anyone to:

• (a) use the Platform for any unlawful, fraudulent, or deceptive activity, or to launder money or finance prohibited activity;
• (b) post false, misleading, or infringing content, or impersonate any person or entity;
• (c) circumvent the Platform's fees, payment, or security systems, or transact off-Platform to avoid fees after being introduced via the Platform;
• (d) scrape, crawl, reverse-engineer, decompile, copy, or create derivative works of the Platform, or access it by automated means without our written consent;
• (e) introduce malware, attempt to gain unauthorized access, or interfere with the Platform's operation or security;
• (f) harass, threaten, or defame any person; or
• (g) use the Platform in any way that exposes us to legal liability or reputational harm.

We may remove content, restrict features, and suspend or terminate accounts for any actual or suspected violation, without liability to you.

10.1 You retain ownership of content you submit (“User Content”). You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, display, and use User Content to operate, promote, and improve the Platform.

10.2 You represent that you have all rights necessary to grant this license and that your User Content does not infringe any third-party right or violate any law. We may remove any User Content at any time.

The Platform, including its software, design, text, graphics, logos, and trademarks, is owned by us or our licensors and is protected by law. Except for the limited right to use the Platform under these Terms, no rights are granted to you. “MileMarketplace” and our logos may not be used without our prior written consent.

The Platform may link to or integrate third-party services (including Payment Providers and Loyalty Programs). We do not control and are not responsible for third-party services, and your use of them is governed by their terms. We disclaim all liability arising from third-party services.

13.1 THE PLATFORM AND ALL CONTENT, LISTINGS, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND.

13.2 To the maximum extent permitted by law, we disclaim all warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranty arising from course of dealing or usage of trade.

13.3 We do not warrant that the Platform will be uninterrupted, secure, error-free, or that any listing, User, or Transaction is genuine, lawful, or will result in a valid, usable, or honored booking. You use the Platform and transact entirely at your own risk.

14.1 To the maximum extent permitted by law, MileMarketplace and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, miles, points, bookings, or travel, however caused and under any theory of liability, even if advised of the possibility.

14.2 Aggregate cap. Our total aggregate liability arising out of or relating to the Platform or these Terms will not exceed the greater of (a) the total fees you paid to us in the six (6) months before the event giving rise to the claim, or (b) USD 100.

14.3 The limitations in this Section apply to all claims, whether in contract, tort, statute, or otherwise, and reflect a reasonable allocation of risk. Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the smallest extent permitted by law, and nothing in these Terms excludes liability that cannot lawfully be excluded.

You agree to defend, indemnify, and hold harmless MileMarketplace and its officers, directors, employees, and agents from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Platform; (b) your Transactions and listings; (c) your breach of these Terms or any law; (d) your User Content; (e) any action taken by a Loyalty Program in connection with you or your Transaction; and (f) any dispute between you and another User or any third party.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A CLAIM IN COURT OR TO PARTICIPATE IN A CLASS ACTION.

16.1 Informal resolution first. Before starting any formal proceeding, you agree to contact us at admin@milemarketplace.com and attempt in good faith to resolve the dispute for at least thirty (30) days.

16.2 Binding arbitration. Except as stated in 16.5, any dispute, claim, or controversy arising out of or relating to the Platform or these Terms will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its rules then in effect. The seat of arbitration is Wyoming, USA, the language is English, and the arbitration may be conducted remotely.

16.3 Class action waiver. You and MileMarketplaceagree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class proceeding.

16.4 Waiver of jury trial. To the extent any matter proceeds in court, you and MileMarketplace waive any right to a jury trial.

16.5 Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information.

16.6 Mandatory consumer rights. If you are a consumer resident in a jurisdiction whose mandatory law prohibits pre-dispute arbitration agreements or class-action waivers against consumers (including parts of the EEA and the United Kingdom), the arbitration agreement and class-action waiver in this Section do not apply to you to the extent prohibited, and disputes may be brought in the courts of your place of residence as required by that law. All other Terms continue to apply.

These Terms and any dispute are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules, except where mandatory consumer-protection law of your place of residence applies. Subject to Section 16, the state and federal courts located in Wyoming have exclusive jurisdiction.

18.1 We may suspend or terminate your access at any time, with or without cause or notice. You may stop using the Platform at any time.

18.2 Sections that by their nature should survive termination (including Sections 5, 13, 14, 15, 16, 17, and 19) survive.

19.1 Changes. We may amend these Terms at any time by posting the updated version with a new “Last updated” date and, where required, by notice. Continued use after changes take effect constitutes acceptance.

19.2 Severability. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions stay in force.

19.3 No waiver. Our failure to enforce any provision is not a waiver.

19.4 Assignment. You may not assign these Terms without our consent. We may assign them freely, including in connection with a merger, acquisition, or sale of assets.

19.5 Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.

19.6 Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Platform and supersede all prior agreements.

19.7 Notices. We may give notice by email or by posting on the Platform. You may contact us at admin@milemarketplace.com.

19.8 Language. These Terms are drafted in English. Any translation is provided for convenience only; the English version controls.